Frequently Asked Questions
Everything you need to know about Ruvarè.
Ruvarè is a contemporary fashion label built around timeless design, refined essentials, and the belief that true style doesn’t need to be loud. We create pieces for those who appreciate quality, individuality, and understated elegance.
Ruvarè is proudly based in Shillong, Meghalaya, India, and we ship our products across India.
Absolutely. Every product sold through our official website is a genuine Ruvarè product. We do not sell counterfeit or replica products.
We focus on thoughtful design, quality fabrics, refined silhouettes, and timeless styling rather than following every passing trend. Each piece is selected or developed with the Ruvarè aesthetic in mind.
You can refer to our Size Guide available on the website before placing your order. We recommend checking your measurements against our size chart rather than relying solely on your usual size.
Yes, Cash on Delivery may be available on eligible orders and locations. Availability can be confirmed at checkout.
Yes. We accept secure online payments through the payment options displayed at checkout, including commonly supported methods such as UPI.
Yes. Payments are processed through secure payment gateways. Ruvarè does not have access to or store your complete card details.
Orders are generally processed within 2 business days and delivery usually takes 5-10 business days, depending on your location and courier service. You will receive tracking information once your order has been dispatched.
Yes. Once your order has been shipped, we will provide you with a tracking link/details so you can follow your package until delivery.
If you receive an incorrect, damaged, or defective item, please contact us at ruvare17@gmail.com within 1-2 days of delivery with your order number and clear photographs/videos of the package and product. Our team will review the issue and assist you.
Yes, subject to our Return & Exchange Policy. Items must meet the eligibility requirements mentioned in our policy, including condition, tags, packaging, and the applicable return window.
If you need to cancel an order, please contact us as soon as possible. Cancellation may not be possible once an order has been processed or dispatched.
Still have a question?
We’re here to help. Reach out to us through WhatsApp or email and our team will be happy to assist you.
Email: ruvare17@gmail.com
Instagram: @ruvare.in
Customer Support Hours:
Monday–Friday, 11:00 AM–6:00 PM